What people often miss in signing up for services like ProtonMail is whether the company keeps track of metadata, such as IP addresses, or the contents of emails, according to the Electronic Frontier Foundation’s director of cybersecurity Eva Galperin. 'If you are breaking Swiss law, ProtonMail can be legally compelled to log your IP address as part of a Swiss criminal investigation,” the company’s privacy policy now reads-but in a section labeled “Anonymous,” the company’s website still claims that, “unlike competing email services, we do not track you.” Government Shuts Down Stalker Software Company Now that it’s under fire for sharing IP address information with the authorities, the company has started changing some of its marketing materials in recent days, the company deleted the claim that they do not keep IP logs from its website. “I see people who are upset ProtonMail responded but it is because a Swiss court deemed the request valid and because a crime was indeed committed in France,” Audibert said.īut it’s still unclear whether ProtonMail has been disingenuous about its privacy policies. Users can be frustrated with ProtonMail all they want, but the company’s compliance with the Swiss authorities is out of the company’s hands, according to Matthieu Audibert, a cyber expert working for French law enforcement.

Your privacy comes first.” And since TechCrunch first reported the company shared one of its users’ sensitive information with law enforcement, some ProtonMail users are starting to question whether the so-called “anonymous” email provider has been two-faced in its claims that it puts user privacy first. By default, we do not keep any IP logs which can be linked to your anonymous email account. These Cybersecurity Tools Help Protect Your Identity Onlineīut on its site, ProtonMail has claimed in the past that, “No personal information is required to create your secure email account. As soon as a crime is committed, privacy protections can be suspended and we’re required by Swiss law to answer requests from Swiss authorities,” ProtonMail founder Andy Yen tweeted.

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